Returns & Exchanges

JOMA SPORTS HK is committed to your performance and satisfaction. If your gear doesn't meet your expectations, you can return or exchange eligible items within 30 days of purchase.

1

Initiate Your Request

Contact our customer support team with your order number and details of the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

3

Ship to Hub

Send your package to our Hong Kong distribution center using a trackable courier service of your choice.

4

Quality Inspection & Refund

Once our team verifies the condition of the sports gear, we will process your refund or dispatch your exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing