Frequently Asked Questions

Everything you need to know about JOMA SPORTS HK products and services.

What are your delivery options within Hong Kong?

We offer standard door-to-door delivery and SF Express self-pickup services. Orders over HKD 500 qualify for free shipping, while smaller orders incur a flat rate fee.

How can I ensure I select the correct shoe size?

Our sports footwear follows European sizing. We provide a detailed size chart on every product page to help you compare measurements with US, UK, and CM scales for the perfect fit.

What is your return and exchange policy?

We offer a 14-day return policy for unused items in their original packaging with tags attached. Please note that personalized jerseys and final sale items are not eligible for exchange.

Are JOMA products suitable for professional athletes?

Yes, Joma is a globally recognized brand that sponsors professional football clubs and Olympic athletes. Our gear is engineered with high-performance fabrics and technologies for competitive use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and popular local options including PayMe and Alipay HK.

Do you offer team wear or bulk ordering for clubs?

Absolutely. JOMA SPORTS HK specializes in team kits and equipment. Please contact our corporate sales team via the 'Contact Us' page for bulk pricing and customization options.